Going Touchless at Dallas-Fort Worth Airport

Going Touchless at Dallas-Fort Worth Airport

July 26, 2020

Effective operations is not just about doing things right, it’s about doing the right things.  Dallas-Fort Worth Airport (DFW) has emerged as the busiest airport in the world with the recent collapse in air travel due to the coronavirus.  These unexpected conditions have required a sharp and timely pivot for long-planned capital and operating plans.

DFW has the advantage of being both the home base and major hub of one of the world’s largest air carriers, American Airlines.  In addition to the summer ramp up in flights (though still substantially off the usual activity for this time of year), airlines have implemented their own changes by relying on more hub and spoke operations requiring less overall flights routing through central hubs.

DFW is responding to the “new normal” by emphasizing sanitation measures and moving to a more self-service model in luggage check-in and boarding.  Technology is being applied to expedite these changes and simultaneously increasing efficiency (with a 20% reduction in operating costs expected).

This quick response and re-focus of competitive priorities has allowed DFW to maintain and to improve its ability to serve both airlines and wary customers.


Video Spotlight: American Airlines to Lift Continue reading

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Wendy’s: Where’s the Beef?

Wendy’s: Where’s the Beef?

In the 1980s, Wendy’s ran a very successful advertising campaign with the now-famous phrase, “Where’s the beef?”

This phrase has taken on new meaning as just under 20% of the company’s restaurants are out of beef.  Obviously, this is a difficult problem as Wendy’s is famous for its hamburgers.

The problem traces its origins to meat processing plants that are shut down, or are shutting down due to problems with a large number of workers contacting coronavirus.  These shut downs are now impacting the operations of Wendy’s.


Video Spotlight: 


This post is based on the CNBC article, Nearly A Fifth of Wendy’s US Restaurants Are Out of Beef, Analyst Says, by Amelia Lucas, May 5, 2020; the NY Post article, Trump Says He’ll Call Wendy’s Executive to Help Fix Meat Shortage, by Bob Fredericks, May 6, 2020; and the YouTube videos in the Spotlight. Image source: Shutterstock / smirart

Discussion Questions:

1. Why was Wendy’s one of the first to be hit by the meat Continue reading

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Ramping Up Retail’s Rapid Response Capability

Ramping Up Retail’s Rapid Response Capability

Retailers can take some immediate actions to improve their supply chains during the pandemic, to create a rapid response capability.

Some of those actions include overriding algorithms to redirect inventory to high-density areas, daily meetings with suppliers, suppliers delivering directly to stores, a reduction in product variety, and a relaxation of same-day/next-day delivery requirements.

See the Supply Chain Digital article for additional recommendations by McKinsey & Company that focus on suppliers, merchandising, distribution, logistics, and fulfillment.


Video Spotlight:


This post is based on the Supply Chain Digital article, COVID-19: five priorities for retail supply chain, by Georgia Wilson, April 3, 2020, and the YouTube videos in the Spotlight. Image source: Travel mania/Shutterstock

Discussion Questions:

1. Why does the Supply Chain Digital article mention a focus on reducing product variety for suppliers?

Guidance: Guide students thru the model in the article by highlighting that fewer products means faster response throughout the Continue reading

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