Drones to Deliver Floridian Meds

Drones to Deliver Floridian Meds

Florida’s retirees can soon receive their prescription drugs from CVS delivered by UPS’s drones.

The touchless prescription drug delivery helps protect seniors from COVID-19 as they are more vulnerable to contracting the virus, and have a higher risk of severe illness and death.


Video Spotlight: UPS and CVS make residential drone delivery (Nov 5, 2019, UPS)


This post is based on the Tech Crunch article, UPS and CVS will offer prescription drug delivery to Florida community via drone, by Brian Heater, April 27, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / happyphotons

Discussion Questions:

1. Is the drone prescription drug delivery a successful service design for CVS? Explain.

Guidance: It is a successful service design because it focuses on delivering prescription drugs safely and efficiently to its most vulnerable customers, i.e., seniors.  The human factor is key to CVS’s operations. Drone delivery enhances its customer satisfaction, particularly with seniors.

2. How does CVS manage logistics challenges in the midst of the COVID-19 pandemic?

Guidance:  CVS has partnered with UPS to use drones to deliver prescription drug to retirees in Florida. This addresses the logistics challenge of limited Continue reading

Facebook
Twitter
Could Coronavirus Deal a Fatal Blow to the U.S. Postal Service?

Could Coronavirus Deal a Fatal Blow to the U.S. Postal Service?

The U.S. Postal Service’s financial health may be too fragile to fight the coronavirus.

The volume of first-class mail, the agency’s main source of revenue, has been declining for years, and the coronavirus has accelerated the downward trend. At a time when people are increasingly ordering online, one might think that the surge in package deliveries would offset these losses. Unfortunately, debt obligations tied to pre-funding retiree benefits 75 years into the future have made it impossible for the USPS to remain solvent. Should it get bailed out like so many other organizations?


Video Spotlight: COVID-19 and the USPS


This post is based on the NBCNews article, Could Coronavirus Deal a Fatal Blow to the U.S. Postal Service?, by A. García-Hodges and H. Talbot, April 15, 2020, and the YouTube video, The Impact COVID-19 Is Having on the US Postal Service, by WGN News, April 16, 2020. Image source: BassittART/E+/Getty Images.

Discussion Questions:

1. Besides the 2006 Postal Accountability and Enhancement Act, what are the reasons why the USPS experiences chronic, financial problems?

Guidance: The reasons include: decreasing volumes of first-class mail due to the rise of email; universal service to all urban and rural Continue reading

Facebook
Twitter
Keeping an Eye on Supply Chain Trends in 2020

Keeping an Eye on Supply Chain Trends in 2020

February 6, 2020

The growth of online shopping has exerted new pressures on supply chain managers.  The outlook in 2020 is the increased application of technology to achieve faster and smarter performance in the supply chain.  This must be accomplished without raising costs or reducing variety and, at the same time, address the growing pressure for greener methods.


Video Spotlight: The Future of Supply Chain


This post is based on the Supply Chain Brief article, Top Five Supply Chain Trends to Watch in 2020, by Joe Harris, January 7, 2020; the Fortune article and video, Delivery Is Getting More Complex, but Will Soon Be Faster and Cheaper, by Hamid Moghadam, September 1, 2017; and the YouTube video, The Future of Supply Chain, by KPMG US, August 22, 2019. Image source: Design Pics / Kelly Redinger.

Discussion Questions:

1. What role will technology play in the years ahead, in improving supply chain performance?

Guidance: Technology will play multiple roles, including automating warehouse functions, artificial intelligence for warehouse planning and design, developing pre-fill order solutions to accelerate delivery, and designing packaging for material reduction, reuse and/or recyclability.

2. What consumer expectations are driving these changes in supply chain Continue reading

Facebook
Twitter