DoorDash Delivers: Groceries

DoorDash Delivers: Groceries

August 31, 2020

DoorDash is providing on-demand grocery delivery with its DashPass service.

Customers can place orders with participating grocery retailers and have their orders delivered within an hour. The DashPass service is an end-to-end online grocery solution including ordering, fulfillment, and delivery, extending its meal delivery and last-mile delivery services.


Video Spotlight: How to Get Groceries Delivered DoorDash, 7-Eleven, Target, CVS Delivering  (Apr 2, 2019, News Today)


This post is based on the Supermarket News article, DoorDash makes foray into on-demand grocery delivery, by Russell Redman, August 20, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / Maria Sbytova

Discussion Questions:

1.   What are the implications of DoorDash’s DashPass service for operations management?

Guidance: DoorDash’s DashPass is an end-to-end grocery solution including ordering, fulfillment and delivery.  As such, DoorDash will need to expand its suppliers to grocery retailers and adapt its operation to include online ordering and fulfillment.

2. Comment on DoorDash’s DashPass service from a service design perspective.

Guidance: From a service design perspective, DoorDash’s DashPass is an expansion of its meal and last-mile delivery services to on-demand grocery ordering and fulfillment services.  It is a service design Continue reading

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Cargill Expands Into Plant-Based Burgers

Cargill Expands Into Plant-Based Burgers

Cargill is competing with Beyond Meat and Impossible Foods in the imitation meat market. The company is offering both pea and soy protein-based hamburger patties, and ground “fake meat” products, beginning in April 2020.

Cargill has invested $100 million in pea-protein producer Puris since January 2018, extending its role as a major crop supplier to a plant-based food producer.


Video Spotlight: New plant-based hamburger patties by food behemoth Cargill to launch soon (Feb 27, 2020, The Straits Times)


This post is based on the Reuters article, Cargill to challenge Beyond Meat, Impossible Foods with new plant-based burger, by Tom Polansek, February 24, 2020, and the YouTube video featured in the Video Spotlight. Image source: Shutterstock/rossella.

Discussion Questions:

1. What demand factors influence Cargill’s decision to be a plant-based food producer?

Guidance: The demand for plant-based foods is growing as consumers want meat alternatives for health reasons, and to show concern for animal welfare and environmental damage from livestock farming.

2. Comment on Cargill’s entry in the imitation meat from a supply chain strategy perspective.

Guidance: Cargill is developing an effective and efficient vertically integrated supply chain in imitation meat by supplying its own Continue reading

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The Demise of Small Pharmacies

The Demise of Small Pharmacies

February 8, 2020

Changing trends in how customers fill their prescriptions and how big pharmaceutical companies transform the healthcare industry have caused closures of regional supermarket pharmacy counters across the U.S.

Fewer customers visit pharmacy counters while grocery shopping because many order their medications by mail, often in bulk, or get them at lower costs at big pharmacies like CVS and Walgreens.

In addition to better deals on drug costs, big pharmacies offer healthcare “hubs” staffed by doctors and medical personnel to provide a wide range of medical services such as blood testing, diet seminars and yoga classes.


Video Spotlight: Grocery Stores Shutter In-Store Pharmacies


This post is based on the PYMNTS.com article, Grocery Stores Shutter In-Store Pharmacies, by PYMNTS, January 26, 2020, and the YouTube video, Grocery Stores Shutter In-Store Pharmacies by PYMNTS Media, January 27, 2020. Image source: Shutterstock / kurhan

Discussion Questions:

1. What are the operational challenges facing regional supermarket pharmacy counters?

Guidance: The operational challenges include (1) reduced customer demand because customers make fewer trips to pharmacy counters while grocery shopping; (2) higher drug costs due to limited connections to insurers and pharmaceutical companies; and (3) inability to  compete with big pharmacies that Continue reading

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