Barnes and Noble CEO Decentralizes Purchasing

Barnes and Noble CEO Decentralizes Purchasing

February 15, 2021

Breathing life back into bookstores is a passion of James Daunt, the latest in a string of CEO’s tasked with helping Barnes & Noble make a comeback.

Daunt’s strategy centers around decentralized purchasing and granting store managers freedom to choose a look and feel that caters to local residents and draws customers in.  He is fighting for the future of brick and mortar booksellers and is determined to win.

Video Spotlight: 

This post is based on the Fox Business article and video, Barnes & Noble’s new boss tries to save the chain – and traditional bookselling, by Jeffrey A. Trachtenberg, December 5, 2020; the Forbes article, Will Barnes & Noble’s Next Chapter Be Its Last?, by Russell Raath, February 9, 2021; and the YouTube videos in the Spotlight. Image source: PIXTAL/AGE Fotostock

Discussion Questions:

1.  How do Daunt’s new purchasing policies differ from those of the past?

Guidance: The strategies that grew Barnes & Noble into a huge success Continue reading

Amazon and Whole Foods: Efficiency vs Community?

Amazon and Whole Foods: Efficiency vs Community?

April 12, 2018

Amazon’s strategic focus on efficiency and streamlined, centralized operations may be at odds with Whole Foods’ community connections and local vendors.

Whole Foods met with about 200 suppliers to discuss new plans under Amazon’s leadership, and many of the grocery chain’s smaller vendors are worried that they may lose business to suppliers who can pay more for shelf space, displays and promotions.

Also, Whole Foods is cutting all store graphic artist positions and other jobs in regional marketing organizations in favor of more consistent branding across the chain.  Some onlookers worry that the chain will lose its uniqueness and become just another typical grocery store, but Amazon believes a centralized approach will help improve the customer experience.

This post is based on the Forbes article, Under Amazon, Whole Foods Is In Danger Of Becoming Efficient, by George Anderson, April 5, 2018. Image source:
Shutterstock / Helder Almeida

Discussion Questions

1. How is Whole Foods’ operations strategy changing under Amazon?

Guidance: The focus is shifting from one of differentiation/high quality with unique, community focused stores to one of differentiation/consistent quality with greater emphasis on efficiency in purchasing and uniformity of operations.

2. What are some advantages and Continue reading