Dr. Alexa to the Rescue?

Dr. Alexa to the Rescue?

Amazon, Berkshire Hathaway, and JPMorgan Chase have vowed to attempt a disruption of health care with an extensive use of technology. According to this New York Times article, their vision is already a reality in China.

Technology companies such as Alibaba and Tencent are developing artificial intelligence (AI)-based diagnostic tools to assist overburdened physicians. Setbacks in telemedicine and online drug sales did not discourage Alibaba from forging ahead with AI software for CT scan interpretation and for diagnosis assistance.

Tencent has been engaged in similar initiatives. Not only has the technology brought more efficiency in large hospitals, but it has also expanded the access to care in small, rural areas.

This post is based on the New York Times article, Amazon Wants to Disrupt Health Care in America. In China, Tech Giants Already Have, by S.-L. Wee and P. Mozur, January 31, 2018.

Discussion Questions

1) What are the advantages and disadvantages of using technology as a diagnostic aid?

Guidance: Advantages: better utilization of health care staff capacity, more accurate diagnoses, increased patient access to healthcare, lower costs, higher consistency of treatments for given condition, more convenience for patients, less wait for appointments and test results, etc. Continue reading

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Biometrics May Reduce Lines at Airport Security

Biometrics May Reduce Lines at Airport Security

Article Title: Passing Through Airport Security with the Touch of a Finger

Author of Article: C. Martin

Date of article: September 8, 2017

Source URL: https://www.nytimes.com/2017/09/08/business/airport-security.html

A company called Clear is working with the Transportation Security Administration (TSA) in US airports to implement biometrics. The plan is to reduce congestion at airport security checkpoints. The biometrics involved are fingerprints and iris scans, and they would help some flyers bypass the document-verification step of the TSA’s screening process. The roll-out has been slower than expected, but 24 airports are currently using Clear’s technology.

Discussion Questions
1. What challenges does Clear face in implementing this new technology?

Guidance: Possible discussion areas include hacking concerns, potential liability issues, how fast the product can be rolled out, acceptance of the technology by flyers, training workers at security checkpoints, and maintaining the technology.

2. Passengers require a speedy screening process and tight airport security. What are some of the technical requirements for Clear’s product?

Guidance: A good opportunity to incorporate House of Quality. Can discuss service quality, and the benefits of lead time reduction.

3. What might a process flow chart look like for TSA screening with and without the Continue reading

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