Amazon Go-Go-Go

Amazon Go-Go-Go

February 1, 2018

Amazon Go is now open to the public. You may have heard of Amazon’s new bricks-and-mortar venture, located in its headquarters building in Seattle  The store was originally announced in 2017, but the pubic launch was delayed until the kinks had been worked out of the technology.

The store features an automatic checkout system. No waiting in line for checkout – the store uses a variety of technologies to track the items that you remove from the shelf.  You simply pick up the items you want, walk out of the store, your Amazon account is charged, and an electronic receipt is generated.

Items available include ready to eat meals, grocery essentials, meal kits (to make meals), and the very popular “Just Walk Out Shopping” mug.  To shop in the store, you need a smartphone, the Amazon Go app, and an Amazon account with associated payment methods.

Interestingly, on one of its first days of operation, a line formed to enter the store… for the store that isn’t supposed to have lines.

This post is based on the USA Today article, Amazon Go: lines form in Seattle to be among the first to try checkout-free shopping, Continue reading

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Wow Bao’s Automated Eatery

Wow Bao’s Automated Eatery

December 4, 2017

Article Title: A Dumpling Served By A Robot? Wow Bao Gives Chicago Its First Fully Automated Eatery

Author of Article: Samantha Bomkamp

Date of article: November 17, 2017

Source URL: http://www.chicagotribune.com/business/ct-biz-wow-bao-automated-restaurant-20171117-story.html

Wow Bao is opening a restaurant in Chicago that removes wait staff from the ordering and pickup of food.

This will be its sixth restaurant in the Chicagoland area, and its fourteenth overall.  The chain plans to double its number of locations with the new locations using this automated technology.

Customers will either order from a kiosk or from an app on their phone.  They will then pick-up the order from a cubbie with an LED screen displaying their name when the order is ready.

Behind the scenes, people will still prepare the food. But the only interaction a customer may have with an employee is a concierge, who is available to assist with the ordering process or to handle problems.

Discussion Questions
1. What benefits are gained from automated ordering and order delivery?

Guidance: Automated ordering tends to increase the accuracy of the orders, and reduce the time to place the orders. It also changes the staffing requirements. You have removed the Continue reading

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