With the maturing of technologies such as artificial intelligence (AI) and robotics, there has been a push to automate a variety of processes. Automation can improve performance and reduce costs, but not all processes will be or should be automated.
Here are a few of the current limitations in automation:
- Most robots are limited to menial tasks.
- Climbing stairs or maneuvering in rough surfaces is still difficult.
- Processes that require decision-making continue to pose challenges.
- Putting a personal touch on automated services is difficult.
- Many automated processes are not cost efficient.
This post is based on the Supply Chain Dive article, Not everything in the supply chain should be automated, by Craig Guillot January 22, 2019. Image source: Montgomery Martin / Alamy Stock Photo.
1. Why shouldn’t come processes be automated?
Guidance: Reasons for not automating processes range from cost to technical limitations to processes that need human intervention. Processes that require a personal touch (the soft skills) may never be automated. In many cases customers want to interact with a person. Also, some processes need the ability to understand what the customer wants. Such processes are difficult, if not impossible, Continue reading