OM in the News – Page 49 – We blog articles featuring Operations Management in the news. Use current events in class. Search by chapters in McGraw-Hill titles.

Supply Chain Risk and Reward

November 9, 2017

This is your OM in the News roundup! Here are a few recent posts from faculty contributors. Follow the links to excellent articles with thoughtful discussion questions.

Water Risk for a $5 Trillion Industry
Water shortages and water pollution are risks to the sustainability of operations in the $5 trillion food and agribusiness industry. Read more…

High-Tech Shortages
High tech companies, including Apple, continue to experience shortages and delays in new products. Although this practice seems to violate basic principles of customer service, it may well be deliberate. Read more…

Pampering at the Local
Nordstrom Local is a new concept focused on delivering “fabulousness” to customers rather than a transactional point of sale experience. Read more…

focused factory, forecasting, inventory management, JIT, location, strategic capacity management, supply chain management, sustainability

Unclogging the Line

October 23, 2017

OM in the News

It’s your Monday OM in the News roundup! Follow the links to recent posts from our faculty contributors, including suggested questions for class discussion.

This week’s focus: the effect of weather, technological change, and good intentions on wait times.

How the Red Cross Spells Relief
In the wake of Hurricane Harvey, donations flooded into the Red Cross. These well-meaning efforts are clogging the supply chain, leading the Red Cross to urge donations of money rather than physical goods. Read more…

Houston, We Have a Cargo Problem
With the closure of Port Houston after Hurricane Harvey, large container ships and oil tankers clogged the shipping lanes, while the businesses that rely on these shipments face shortages of parts and goods. Read more…

Order It Your Way At McDonald’s
The new ordering kiosk at a Pittsburg McDonald’s has cut down the wait to place an order, but increased the wait for food, as restaurant staff learn how to manage this new component in the service process. Read more…

job design, logistics, service design, strategic capacity management, supply chain management, transportation, waiting lines

Metrics and Biometrics

October 16, 2017

OM in the News

This is your Monday OM in the News roundup! Follow the links to recent posts from our faculty contributors, including suggested questions for class discussion.

This week’s focus: how metrics and biometrics affect customer wait times and supply chain efficiency.

Mining for Data Gold with Supply Chain Metrics
Companies can dig deeper into operational data to create more precise metrics for continuous operations improvements. This McKinsey report suggests three principles to guide executives toward competitive insight through data. Read more…

Biometrics May Reduce Lines at Airport Security
A company called Clear is working with the Transportation Security Administration (TSA) in US airports to implement biometrics. The goal: reduce congestion at airport security checkpoints. Read more…

Analytics and Restaurants’ Service Package
Restaurants are increasingly using analytics to increase customer retention. Colors, music, table shape and menu layout shape customer experiences, and influence decisions from how much we’ll spend to how long we’ll stay. Read more…

analytics, biometrics, data mining, metrics, security, service package, supply chain management

Supply Chain Risk and Reward

Unclogging the Line

Metrics and Biometrics

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