It’s your OM in the News roundup! Follow the links to recent posts from our faculty contributors, including thoughtful questions for class discussion.
From on-time delivery to grocery delivery, and return policies to capacity planning, the focus this time is how companies are making and changing deadlines.
“The Most Comfortable Shoe in the World”
Since its 2016 launch, Allbirds has gone from success to success. This all-wool line of shoes has blown through the co-founders’ growth expectations, partly because of their own responsiveness to customer feedback…which includes 27 design changes. Read more…
Whole Foods and Prime Time Delivery
Need those organic artichokes for tonight’s dinner, but you don’t have time to get to the store? Whole Foods is piloting two-hour deliveries to Amazon Prime members for free. Need it faster? For a small fee, it’ll be there in an hour. Read more…
After 100 Years, a Year is the Limit
The legendary ‘unlimited’ return policy for LL Bean is no more. After a century of honoring any return of its products, the company had to stop the losses – over $250 million in the last five years. Read more…
