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Start the Clock

Start the Clock

February 20, 2018
OM in the News

It’s your OM in the News roundup! Follow the links to recent posts from our faculty contributors, including thoughtful questions for class discussion.

From on-time delivery to grocery delivery, and return policies to capacity planning, the focus this time is how companies are making and changing deadlines.

“The Most Comfortable Shoe in the World”
Since its 2016 launch, Allbirds has gone from success to success. This all-wool line of shoes has blown through the co-founders’ growth expectations, partly because of their own responsiveness to customer feedback…which includes 27 design changes.   Read more…

Whole Foods and Prime Time Delivery
Need those organic artichokes for tonight’s dinner, but you don’t have time to get to the store? Whole Foods is piloting two-hour deliveries to Amazon Prime members for free. Need it faster? For a small fee, it’ll be there in an hour.  Read more…

After 100 Years, a Year is the Limit
The legendary ‘unlimited’ return policy for LL Bean is no more. After a century of honoring any return of its products, the company had to stop the losses – over $250 million in the last five years. Read more…

Walmart Raises the Stakes for Supply Chain Reliability Continue reading →
delivery, lead time, lean, logistics, product design, strategic capacity management, supply chain management, warranty costs
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Rise of the Robot

Rise of the Robot

February 12, 2018
OM in the News

It’s your OM in the News roundup! Follow the links to recent posts from our faculty contributors, including thoughtful questions for class discussion.

The focus this time is on robotics and AI, and the disruptive force of technology (good or bad).

Teamsters Say No to Driverless Delivery
The Teamsters Union and UPS are negotiating their next labor contract, and the union is demanding no driverless or drone-based deliveries. That could affect UPS’s ability to compete.  Read more…

No Robot Takeover in the Warehouse!
Over 90% of American workers believe their jobs can’t be done by robots. Despite the increasing automation in their industry, many warehouse workers believe the same thing. Could they have a point?  Read more…

Dr. Alexa to the Rescue?
Some big players in the US, including Amazon, Berkshire Hathaway, and JP Morgan Chase, are vowing an AI-based disruption of the healthcare industry. It turns out, the US is already behind the curve.  Read more…

automation, process improvement, product design, technology, work design
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Amazon Cubed

Amazon Cubed

February 5, 2018
OM in the News

It’s your OM in the News roundup! Follow the links to recent posts from our faculty contributors, including thoughtful questions for class discussion.

The focus this time is on Amazon, which is making headlines as it hunts for a second headquarters, opens an automated store, and implements OTS at Whole Foods.

The 20: Amazon HQ2 Finalists
Amazon has narrowed the list of contenders from hundreds of cities down to 20. What factors will be used to make the final decision? That’s anyone’s guess, and the source of much discussion. Read more…

Whole Foods Takes Stock
Whole Foods’ employees are adjusting to Amazon’s inventory management system, Order to Shelf. OTS has highlighted differences in the way their companies manage inventory and suppliers. Read more…

Amazon Go-Go-Go
Its new bricks-and-mortar store has launched, leading to long lines to check out the automated checkout at Amazon Go. The minimally-staffed store is stocked with a variety of meal kits, grocery essentials, and more.  Read more…

inventory management, layout, location, service design, service package, shortage, virtual service
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