This is your Monday OM in the News roundup! Follow the links to recent posts from our faculty contributors, including suggested questions for class discussion.
This week’s focus: how metrics and biometrics affect customer wait times and supply chain efficiency.
Mining for Data Gold with Supply Chain Metrics
Companies can dig deeper into operational data to create more precise metrics for continuous operations improvements. This McKinsey report suggests three principles to guide executives toward competitive insight through data. Read more…
Biometrics May Reduce Lines at Airport Security
A company called Clear is working with the Transportation Security Administration (TSA) in US airports to implement biometrics. The goal: reduce congestion at airport security checkpoints. Read more…
Analytics and Restaurants’ Service Package
Restaurants are increasingly using analytics to increase customer retention. Colors, music, table shape and menu layout shape customer experiences, and influence decisions from how much we’ll spend to how long we’ll stay. Read more…
