It’s your Monday OM in the News roundup! Follow the links to recent posts from our faculty contributors, including suggested questions for class discussion.

This week’s focus: the effect of weather, technological change, and good intentions on wait times.

How the Red Cross Spells Relief
In the wake of Hurricane Harvey, donations flooded into the Red Cross. These well-meaning efforts are clogging the supply chain, leading the Red Cross to urge donations of money rather than physical goods. Read more…

Houston, We Have a Cargo Problem
With the closure of Port Houston after Hurricane Harvey, large container ships and oil tankers clogged the shipping lanes, while the businesses that rely on these shipments face shortages of parts and goods. Read more…

Order It Your Way At McDonald’s
The new ordering kiosk at a Pittsburg McDonald’s has cut down the wait to place an order, but increased the wait for food, as restaurant staff learn how to manage this new component in the service process. Read more…