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Delivering on Their Promises

Delivering on Their Promises

March 19, 2018
OM in the News

It’s your OM in the News roundup! Follow the links to recent posts from our faculty contributors, including thoughtful questions for class discussion.

This week, our posts focus on logistics management, and the ability to deliver.

Supply Chain Failure: KFC’s Chicken Shortage
Why couldn’t the chicken cross the road? Inadequate planning and training, location, and putting all their eggs in one basket. KFC’s switch to DHL has ruffled a lot of features, and the repercussions continue.  Read more…

FedEx and Overnight Success
From a mediocre term paper to overnight success, Fred Smith pioneered a delivery empire using the hub and spoke design. Logistically speaking, FedEx has figured out how to deliver the goods.  Read more…

Image source: Ingram Publishing

distribution, hub and spoke, location, logistics, service design, service quality, shortage, transporation
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Raise Your Glass, Reach for the Stars

Raise Your Glass, Reach for the Stars

March 12, 2018
OM in the News

It’s your OM in the News roundup! Follow the links to recent posts from our faculty contributors, including thoughtful questions for class discussion.

This week, our posts focus on high stakes, big deals, and starry-eyed production promises. Let’s raise a glass to those who are boldly going.

Orange Juice to the Rescue?
The shrinking demand for sugary juices just got an infusion from consumers desperate to stave off the flu. That’s great news for the bottom line, if producers of a long leadtime product can handle the increase.  Read more…

Overseas Demand is Brewing for US Craft Beers
In countries around the world, aficionados of US craft beers clamor for more. But fresh is best for beer. Some companies are taking small steps, but one brewer made a giant leap: meet us dockside for the world’s biggest kegger! Read more…

NBA All-Star Game at Staples Center? Slam Dunk!
It’s a 2-year project to prepare for the NBA All-Star weekend at the Staples Center. Still, these project planning pros are ready for the challenge. Expect a slam dunk for Staple Center’s third All-Star event.  Read more…

Lean: To Boldly Go Where No One Has Gone Before
He’s put a Continue reading →

aggregate planning, bottlenecks, distribution, lean, logistics, project management, S&OP, strategic capacity management, supply chain management
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Shake-Ups and Stock-Outs

Shake-Ups and Stock-Outs

March 5, 2018
OM in the News

It’s your OM in the News roundup! Follow the links to recent posts from our faculty contributors, including thoughtful questions for class discussion.

This week, our posts focus on product and service redesigns, and the intended – and unintended – consequences.

What the Cluck Happened to KFC?
Since mid-February, it’s been one shortage after another for KFC in the UK. After making the switch to DHL, hundreds of stores ran out of chicken. The next thing to run out? Gravy.  Read more…

Signature Event for Credit Cards
Starting in April 2018, the major US credit card companies will no longer require signatures for credit card purchases. Will it save enough time at checkout to make it worth the investment?  Read more…

US Speedskaters Armour Up for the 2018 Olympics
They hit black ice in 2014, but Under Armour swears they’re back in the game with newly designed suits for the US speedskating team. Will the suit redesign bring home Olympic golds?   Read more…

Image sources: David Madison/Getty Images and Dima Fadeev/123RF.

House of Quality, logistics, product design, service blueprint, service design, shortage, stockouts
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