Starship Technology, Inc., is expanding its autonomous delivery service to 100 college campuses by 2021.
These cooler-size robots were first launched at George Mason University and Northern Arizona University to deliver food to students. All users need to do is download the Starship Deliveries App on their smartphone, choose their food and drink, where their delivery is to be sent, watch the robot make its way to their doorstep, then meet and unlock the robot when it arrives.
Video Spotlight: Mason’s Robots
This post is based on The Robot Report article, Starship Technologies raises $40M Series A, expands campus services, by The Robot Report Editor, August 20, 2019, and the YouTube video, Mason’s Robots, by George Mason University, January 23, 2019. Image source: Beth Van trees/Getty Images.
1. How does Starship Technology, Inc.’s use of robots for food delivery on college campuses meet the challenges of service capacity planning?
Guidance: Campus dining options are expanded as students can have food delivered to their doorstep by robots, eliminating the challenges of having to match capacity with the timing of demand, waiting time, and speed-of-delivery in service capacity planning.
2. Discuss whether Starship Technology, Inc.’s autonomous delivery service is a success.
Guidance: In general it is a success. The service is well-received by students. It saves them time, reduces stress (especially around finals), makes their lives easier, and increases their dinning options.