Going Touchless at Dallas-Fort Worth Airport

Going Touchless at Dallas-Fort Worth Airport

July 26, 2020

Effective operations is not just about doing things right, it’s about doing the right things.  Dallas-Fort Worth Airport (DFW) has emerged as the busiest airport in the world with the recent collapse in air travel due to the coronavirus.  These unexpected conditions have required a sharp and timely pivot for long-planned capital and operating plans.

DFW has the advantage of being both the home base and major hub of one of the world’s largest air carriers, American Airlines.  In addition to the summer ramp up in flights (though still substantially off the usual activity for this time of year), airlines have implemented their own changes by relying on more hub and spoke operations requiring less overall flights routing through central hubs.

DFW is responding to the “new normal” by emphasizing sanitation measures and moving to a more self-service model in luggage check-in and boarding.  Technology is being applied to expedite these changes and simultaneously increasing efficiency (with a 20% reduction in operating costs expected).

This quick response and re-focus of competitive priorities has allowed DFW to maintain and to improve its ability to serve both airlines and wary customers.


Video Spotlight: American Airlines to Lift Continue reading

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How Do We Dine 6 Feet Apart?

How Do We Dine 6 Feet Apart?

Restaurants are planning their reopening and reinventing the dining scene.

As restaurants plan their reopening, they are learning about new safety protocols, finding out how Asian restaurants adapted, and developing new guidelines on their own. The challenges abound as restaurateurs have to create a safe and inviting environment while discarding features that used to attract diners. The reopening process will be gradual, and its success uncertain. It does not appear to be an opportunity to start from scratch but rather to build on a good reputation developed before the crisis.


Video Spotlight: Reopening Restaurants with Caution


This post is based on The New York Times article, Safe Dining? Hard to Imagine, but Many Restaurants Are Trying, by K. Severson, April 26, 2020, and the YouTube video, Reopen or Stay Closed: Georgia Restaurants Face a Hard Choice, by The Washington Post, April 27, 2020. Image source: Onoky/SuperStock.

Discussion Questions:

1. What are the challenges that restaurateurs face as they decide to reopen?

Guidance: The challenges involve modifying their operations in the face of uncertainty. They include: 1) predicting demand and determining appropriate inventory levels, 2) creating checklists for cleaning and food preparation, 3) eliminating some signature Continue reading

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3D Printed Swabs to Reduce Shortages

3D Printed Swabs to Reduce Shortages

Formlabs, a Massachusetts-based 3D-printing company, is preparing its Ohio manufacturing facility to supply 100,000 swabs per day to stem the shortage of this key component of COVID-19 test kits.

These swabs will first be sent to partner hospitals that helped develop and design the swabs.  A plan is at work to access the distribution channels of 3,000 hospitals in the U.S. so that Formlabs can supply the much needed component of the COVID-19 test kits for widespread testing of the disease.


Video Spotlight: Hospitals face shortages of medical supplies as US cases spike (Mar 20, 2020, Fox News)


This post is based on the Tech Crunch article, 3D-printing company Formlabs expects to bring new swabs for COVID-19 to market, by Jonathan Shieber, March 25, 2020, and the YouTube video in the Spotlight. Image source: Jonathan Parry/Getty Images

Discussion Questions:

1. Is Formlabs in a position to address the shortage of medical supplies of COVID-19?

Guidance: Formlabs has the 3-D printing technology and ISO-135 controlled facility to manufacture test swabs, a key component of COVID-I9 test kits in high demand but short supply.  With more COVID-19 test kits, more testing can be done Continue reading

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