Traffic is jamming up at LAX as Uber, Lyft, and taxi drivers spend up to an hour creeping towards the new “LAXit” pickup area where passengers must now go to meet up with their vehicles.
Meanwhile, passengers are waiting in long lines to get to the pickup area themselves from the main terminal.
The new pickup area was designed to decrease general traffic congestion and to facilitate pickups and drop-offs during a major airport renovation and an airport train construction project that will cause closures of curbs areas and lanes until 2023.
This post is based on the LA Times article, LAX rules for Uber, Lyft and taxis create chaos—and opportunities, by Samantha Masunaga, November 5, 2019, and the YouTube video, To Ease Traffic Congestion, LAX Will No Longer Allow Ride Share Pickups At Terminal, by CBS Los Angeles, October 3, 2019. Image source: Kyoungil Jeon/Getty Images
1. What are customers doing to try to access their transport, and how is this affecting other businesses’ capacity planning?
Guidance: Some customers are seeking alternate ways to meet up Continue reading