Eight TUG robots, created by Aethon, Inc., assist with carrying luggage, delivering room service, and helping clean up rooms and hallways at the Sheraton Hotel in San Gabriel, California. The current favorite, named Gabriel, greets guests in the lobby with a display which reads, “Where do you want to go?” He then guides them to their destination within the hotel.
The robots are not replacing workers, but rather are being used to save workers time so they can focus on other tasks. This innovative technology is also used in many hospitals in the U.S. to deliver medication, food, and linens to patients in their rooms.
Video Spotlight: SoCal Sheraton has team of robots toting luggage, room service
This post is based on articles from the San Gabriel Valley Tribune, There are robots on staff at this San Gabriel hotel, by Michelle Mills, August 31, 2018, and from The Star Online, Robot butlers are coming to this Miami hotel, by Dylan Jackson, September 3, 2018; and on the video, SoCal Sheraton has team of robots toting luggage, room service, by ABC7, January 30, 2018. Image source: Shutterstock / studiostoks.