Hershey’s To Manufacture Its Own Masks

Hershey’s To Manufacture Its Own Masks

Hershey is investing $1 million to acquire new production capabilities to make face masks for its employees and their families as a response to the COVID-19 pandemic.

Unlike other food and beverage companies that retrofit existing equipment for personal protective equipment (PPE) production, Hershey is expanding its capabilities to keep both chocolate and PPE manufacturing operations running.  This way Hershey ensures a safe and clean working environment for continual operations as well as providing relief for much needed face masks to protect health workers and general public against the highly contagious coronavirus.


Video Spotlight: 


This post is based on the Food Dive article, Hershey to acquire facility to manufacture face masks, by Jessi Devenynys, April 28, 2020, and the YouTube videos in the Spotlight. Image source: Shutterstock / Dech St

Discussion Questions:

1. What capacity decision has Hershey made in response to the COVID-19 pandemic?

Guidance: Face masks are in short supply as they are a key personal protective equipment (PPE) to combat the COVID-19 pandemic.  The masks are also Continue reading

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Could Coronavirus Deal a Fatal Blow to the U.S. Postal Service?

Could Coronavirus Deal a Fatal Blow to the U.S. Postal Service?

The U.S. Postal Service’s financial health may be too fragile to fight the coronavirus.

The volume of first-class mail, the agency’s main source of revenue, has been declining for years, and the coronavirus has accelerated the downward trend. At a time when people are increasingly ordering online, one might think that the surge in package deliveries would offset these losses. Unfortunately, debt obligations tied to pre-funding retiree benefits 75 years into the future have made it impossible for the USPS to remain solvent. Should it get bailed out like so many other organizations?


Video Spotlight: COVID-19 and the USPS


This post is based on the NBCNews article, Could Coronavirus Deal a Fatal Blow to the U.S. Postal Service?, by A. García-Hodges and H. Talbot, April 15, 2020, and the YouTube video, The Impact COVID-19 Is Having on the US Postal Service, by WGN News, April 16, 2020. Image source: BassittART/E+/Getty Images.

Discussion Questions:

1. Besides the 2006 Postal Accountability and Enhancement Act, what are the reasons why the USPS experiences chronic, financial problems?

Guidance: The reasons include: decreasing volumes of first-class mail due to the rise of email; universal service to all urban and rural Continue reading

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For Starbucks, It’s About Location

For Starbucks, It’s About Location

April 7, 2020

In downtown Manhattan, Starbucks locations abound.  Within a four-block radius, coffee lovers can find a 30,000 square foot upscale Roastery, a new Starbucks Reserve, and several traditional Starbucks shops.

How can the coffee chain open so many locations nearby one another and not succumb to cannibalization?  Restaurant analyst, R.J. Hottovy, says it’s because people drink coffee multiple times a day and the various store formats meet different needs, ranging from a need for convenience to a desire for upscale ambience.


Video Spotlight: The World’s Biggest Starbucks Just Opened In Chicago | Line Around The Block (Nov 15, 2019, Food Insider)


This post is based on the Forbes article, Yes, Starbucks is everywhere—but expect it to keep opening locations, by Gary Stern, March 3, 2020, and the YouTube video featured in the Video Spotlight. Image source: Shutterstock / M. Unal Ozmen.

Discussion Questions:

1. What differing operations and service design strategies does Starbucks use at its various locations?  Why don’t the many stores cannibalize each other?

Guidance: Traditional Starbucks stores focus on a location/convenience strategy and speed of service, with a growing mobile app customer base placing orders for high-quality beverages before Continue reading

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