Walmart Health Clinics for Everyday Low Prices

Walmart Health Clinics for Everyday Low Prices

Walmart Health Clinics is expanding from Georgia and Arkansas to Florida.

The clinics’ healthcare services include primary care, X-rays, optical, dental, and hearing services.  Walmart has over 380 locations in Florida serving a robust base of 140 million customers every week.  Walmart is therefore well positioned to build out its Walmart Health sites adjacent to its Supercenters to offer low-cost healthcare services to Florida’s sizable 65 or older population.


Video Spotlight: Walmart is now expanding its health centers to Florida (July 24, 2020, Jack Yocom)


This post is based on the Business Insider article, Walmart is now expanding its health centers to Florida, by Dane Finley, July 24, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / kurhan

Discussion Questions:

1.  Is Walmart Health Clinics considered a well-designed service?  Explain.

Guidance: Yes, it is consistent with Walmart’s low-cost strategy.  Its location next to Walmart Supercenters will provide customers with additional values of easy access and convenience.  It offers a wide range of healthcare services that meet the needs of Florida’s sizable 65 or older population.

2. What are the key factors that Walmart considered in expanding its Continue reading

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Going Touchless at Dallas-Fort Worth Airport

Going Touchless at Dallas-Fort Worth Airport

July 26, 2020

Effective operations is not just about doing things right, it’s about doing the right things.  Dallas-Fort Worth Airport (DFW) has emerged as the busiest airport in the world with the recent collapse in air travel due to the coronavirus.  These unexpected conditions have required a sharp and timely pivot for long-planned capital and operating plans.

DFW has the advantage of being both the home base and major hub of one of the world’s largest air carriers, American Airlines.  In addition to the summer ramp up in flights (though still substantially off the usual activity for this time of year), airlines have implemented their own changes by relying on more hub and spoke operations requiring less overall flights routing through central hubs.

DFW is responding to the “new normal” by emphasizing sanitation measures and moving to a more self-service model in luggage check-in and boarding.  Technology is being applied to expedite these changes and simultaneously increasing efficiency (with a 20% reduction in operating costs expected).

This quick response and re-focus of competitive priorities has allowed DFW to maintain and to improve its ability to serve both airlines and wary customers.


Video Spotlight: American Airlines to Lift Continue reading

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Triple Bottom Line: Wearing Masks to the Movies

Triple Bottom Line: Wearing Masks to the Movies

July 20, 2020

AMC Theaters has over 600 locations. When those locations re-open, new safety and health measures are in effect.

The new health and sanitation program, titled “AMC Safe & Clean,” will include measures such as initially capping movie showtimes at 30% of a theater’s seating capacity, disinfecting seating areas nightly using electrostatic sprayers, upgrading its ventilation systems, and requiring every AMC employee to wear masks while in the theater.

Following the announcement that customers would not be required to wear masks, the company quickly reversed the policy given public outcry against that decision.  Customers will now be required to wear masks and AMC will sell masks for $1 at the box office as well.


Video Spotlight: 


This post is based on the CNN article, AMC Theatres reverses course and will require customers to wear masks, by Frank Pallotta, June 19, 2020, and the YouTube videos in the Spotlight. Image source: Ken Wolter/Shutterstock

Discussion Questions:

1.  Provide examples of how AMC will need Continue reading

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