Drones to Deliver Floridian Meds

Drones to Deliver Floridian Meds

Florida’s retirees can soon receive their prescription drugs from CVS delivered by UPS’s drones.

The touchless prescription drug delivery helps protect seniors from COVID-19 as they are more vulnerable to contracting the virus, and have a higher risk of severe illness and death.


Video Spotlight: UPS and CVS make residential drone delivery (Nov 5, 2019, UPS)


This post is based on the Tech Crunch article, UPS and CVS will offer prescription drug delivery to Florida community via drone, by Brian Heater, April 27, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / happyphotons

Discussion Questions:

1. Is the drone prescription drug delivery a successful service design for CVS? Explain.

Guidance: It is a successful service design because it focuses on delivering prescription drugs safely and efficiently to its most vulnerable customers, i.e., seniors.  The human factor is key to CVS’s operations. Drone delivery enhances its customer satisfaction, particularly with seniors.

2. How does CVS manage logistics challenges in the midst of the COVID-19 pandemic?

Guidance:  CVS has partnered with UPS to use drones to deliver prescription drug to retirees in Florida. This addresses the logistics challenge of limited Continue reading

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McDonald’s Suspends All-Day Breakfast

McDonald’s Suspends All-Day Breakfast

With the coronavirus pandemic, many restaurants have ceased operations.  Others, such as McDonald’s have closed their dining rooms and continue to sell their product through drive-thru, carry-out, or delivery.  McDonald’s has even waived its delivery fees.

By removing the all-day breakfast items, McDonald’s has simplified its operations.  Further menu reductions may be coming.


Video Spotlight: McDonald’s pulls all-day breakfast (Mar 26, 2020, WTHR)


This post is based on the Thrillist article, McDonald’s Is Suspending Its All Day Breakfast Menu, by Bloomberg News, March 26, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / Luca Santilli

Discussion Questions:

1. Why eliminate the all-day breakfast?

Guidance: With added pressure on drive-thru, carry-out, and delivery as a result of the coronavirus, simplifying operations makes sense.  It will allow for the more efficient production of a reduced menu.  It should increase McDonald’s ability to fill orders, and reduce waiting lines.  In many cases, this can be done with fewer workers.

2. What problems does removing the all-day breakfast pose to McDonald’s?

Guidance:  The all-day breakfast has been a great success for McDonald’s, including boosting fourth quarter sales Continue reading

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Alcohol Producers Shift Production to Hand Sanitizer

Alcohol Producers Shift Production to Hand Sanitizer

Alcohol producers across the U.S. and Canada are shifting production to hand sanitizer to alleviate the shortage of the cleaner in fighting the coronavirus.

Small spirits companies such as Air Co. in New York and BENDT Distilling Co. in Texas are able to use their processing equipment, donated alcohol and bottles, and skill sets to join hands with big industry players such as rum maker Bacardi and Beer maker Auheuser-Busch In Bev to supply hospitals and first responders in their local communities with the much needed virus fighting tool.


Video Spotlight: 


This post is based on the Forbes article, Why A Brooklyn Vodka Maker And A Texas Whiskey Distiller Have Joined The Hand Sanitizer Brigade, by Robin D. Schatz, March 27, 2020, and the YouTube videos in the Spotlight. Image source: Svanblar/Getty Images

Discussion Questions:

1. How do alcohol producers practice social responsibility in the fight against the coronavirus crisis?

Guidance: Hand sanitizer is in severe shortage as consumers, hospitals and other establishments stock up the much needed cleaner to protect Continue reading

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