New Service Process Designs at Fast Food Restaurants

New Service Process Designs at Fast Food Restaurants

September 28, 2020

Taco Bell, Shake Shack and Burger King are introducing new service process designs. These changes allow for more drive-thru lanes and increase automated pick-up in the store and at walk-up windows.

The changes are in response to the 26% increase in drive-thru orders during the pandemic.  The new stores also shrink the total building square footage of the restaurants, due to less indoor seating requirements.

Contactless customer order and pick up is a key feature in the new designs as well.


Video Spotlight: 


This post is based on the CNBC article, These restaurant chains are unveiling new designs inspired by the pandemic, by Amelia Lucas, September 5, 2020, and the YouTube videos in the Spotlight. Image source: calimedia/Shutterstock

Discussion Questions:

1.  What are the order qualifiers being addressed by the new designs mentioned in the article?

Guidance: Students should agree that delivery speed is the major order qualifier.  Continue reading

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Disney’s Changes For Capacity Management and Safety

Disney’s Changes For Capacity Management and Safety

September 21, 2020

Walt Disney World plans to keep some of its COVID-19 health and protocol changes even after things return to pre-pandemic levels of magic.

Even before the pandemic began, Disney was creating new ways to address problems like capacity management and guest experience. Some of these were implemented in recent months. These new approaches are here to stay, including a park reservation system, mobile ordering at park restaurants, queue reservation systems, and even paying for merchandise without cash or credit card.

Meanwhile, occupancy rates at Disney resort hotels remain at all-time lows.  With theme park attendance drastically reduced, some Disney hotels are set to remain closed indefinitely.


Video Spotlight: 


This post is based on the CinemaBlend article, Disney Parks Chairman Thinks Some of Walt Disney World’s Pandemic Changes Are Here to Stay, by Dirk Libbey, August 27, 2020; the Fox Business article, This Disney World hotel won’t reopen this year as others stay closed indefinitely, by Jeanette Settembre, August 31, 2020; and the YouTube videos Continue reading

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Forecasting Halloween During a Pandemic

Forecasting Halloween During a Pandemic

September 20, 2020

Tricky forecasting leaves chocolate companies wondering how candy sales will fare this Halloween.

Mars’ time horizon for planning for the Halloween season spans two years, yet no one could have known how different things would be this year because the pandemic.  For Hershey, Halloween spending comprises ten percent of annual sales.

No one is sure right now if “self-consumption,” when people buy Halloween candy to eat themselves rather than to distribute to others, will be enough to fill the gap of sales lost from trick-or-treating.


Video Spotlight: 


This post is based on the Fortune article reposted to Yahoo Finance, How scary will a COVID-19 Halloween be for candy companies?, by Beth Kowitt, August 29, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / Sandy Morelli

Discussion Questions:

1.   What role does aggregate planning play in the current availability of candy for Halloween of 2020?

Guidance: Many companies have a long planning horizon.  In part this may be to ensure adequate supplies of materials and resources when it comes time to manufacture product to meet demand. In addition, manufacturers need to Continue reading

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