Taco Bell, Shake Shack and Burger King are introducing new service process designs. These changes allow for more drive-thru lanes and increase automated pick-up in the store and at walk-up windows.
The changes are in response to the 26% increase in drive-thru orders during the pandemic. The new stores also shrink the total building square footage of the restaurants, due to less indoor seating requirements.
Contactless customer order and pick up is a key feature in the new designs as well.
- Redesigning Drive-Thru & Pick-Up | Future Restaurant Concepts (Sep 8, 2020, Foodable Network)
- Taco Bell’s New Restaurant Concept Focusing on Mobile Experience Set To Open in 2021! (Aug 20, 2020, b/60)
- Burger King | Restaurant of Tomorrow II (Sep 2, 2020, Burger King)
This post is based on the CNBC article, These restaurant chains are unveiling new designs inspired by the pandemic, by Amelia Lucas, September 5, 2020, and the YouTube videos in the Spotlight. Image source: calimedia/Shutterstock
1. What are the order qualifiers being addressed by the new designs mentioned in the article?
Guidance: Students should agree that delivery speed is the major order qualifier. Continue reading