Walmart Health Clinics for Everyday Low Prices

Walmart Health Clinics for Everyday Low Prices

Walmart Health Clinics is expanding from Georgia and Arkansas to Florida.

The clinics’ healthcare services include primary care, X-rays, optical, dental, and hearing services.  Walmart has over 380 locations in Florida serving a robust base of 140 million customers every week.  Walmart is therefore well positioned to build out its Walmart Health sites adjacent to its Supercenters to offer low-cost healthcare services to Florida’s sizable 65 or older population.


Video Spotlight: Walmart is now expanding its health centers to Florida (July 24, 2020, Jack Yocom)


This post is based on the Business Insider article, Walmart is now expanding its health centers to Florida, by Dane Finley, July 24, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / kurhan

Discussion Questions:

1.  Is Walmart Health Clinics considered a well-designed service?  Explain.

Guidance: Yes, it is consistent with Walmart’s low-cost strategy.  Its location next to Walmart Supercenters will provide customers with additional values of easy access and convenience.  It offers a wide range of healthcare services that meet the needs of Florida’s sizable 65 or older population.

2. What are the key factors that Walmart considered in expanding its Continue reading

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How Do We Dine 6 Feet Apart?

How Do We Dine 6 Feet Apart?

Restaurants are planning their reopening and reinventing the dining scene.

As restaurants plan their reopening, they are learning about new safety protocols, finding out how Asian restaurants adapted, and developing new guidelines on their own. The challenges abound as restaurateurs have to create a safe and inviting environment while discarding features that used to attract diners. The reopening process will be gradual, and its success uncertain. It does not appear to be an opportunity to start from scratch but rather to build on a good reputation developed before the crisis.


Video Spotlight: Reopening Restaurants with Caution


This post is based on The New York Times article, Safe Dining? Hard to Imagine, but Many Restaurants Are Trying, by K. Severson, April 26, 2020, and the YouTube video, Reopen or Stay Closed: Georgia Restaurants Face a Hard Choice, by The Washington Post, April 27, 2020. Image source: Onoky/SuperStock.

Discussion Questions:

1. What are the challenges that restaurateurs face as they decide to reopen?

Guidance: The challenges involve modifying their operations in the face of uncertainty. They include: 1) predicting demand and determining appropriate inventory levels, 2) creating checklists for cleaning and food preparation, 3) eliminating some signature Continue reading

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Making Fast Food Pickup Faster

Making Fast Food Pickup Faster

March 19, 2020

Speed of service is increasingly becoming important to the quick food service industry.  Coupled with increasing sales coming from orders taken through digital systems, these restaurants are working on making the delivery of digital orders as easy and fast as possible.  This is especially true for digital orders that are paid for digitally.  In many cases, customers are forced to wait in line for the cashier to pick up their order.

Wingstop has put a heavy focus on digital orders.  Many of its orders, especially the vast majority of take-out orders, are digital.  Digital orders average $5 more. Wingstop is looking to keep these customers happy.  As a result, the company is testing delivery lockers, which allow take-out customers to bypass the cashier, avoid the wait in line, and go to the locker for their order.

Domino’s is also facing a similar problem with carry-out orders.  The Pie Pass allows customers that order and pay online, to confirm through their phone when they have arrived in the store’s parking lot.  This allows restaurant employees a head-start on finding the order, which can be handed to the customer as they enter the building. Continue reading

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