Chick-fil-A is making dine-in easier.
It’s customary at Chick-fil-A to deliver a dine-in customer’s order to their table. However, the company is upping its game with a mobile app that allows you to order from your table. As a result, customers can bypass standing in line.
Simply place your order through the app, tap your table number, and your meal will be delivered table-side.
Chick-fil-A plans to continue its high level of service. The new app is an additional tactic to ensure a good experience when you decide to dine in the restaurant.
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This post is based on the Forbes article, Chick-fil-A Removes the Need to Wait In Line, by Alicia Kelso, October 18, 2019, and the YouTube video, Former Chick-fil-A exec explains how core values bring success, by Fox Business, October 2, 2019. Image source: Shutterstock / Goran Bogicevic
1. How does this impact Chick-fil-A’s service process?
Guidance: The company is actually removing one step from its service process. For people ordering with the app, Chick-fil-A will no longer need to take the order from the customer at the Continue reading