Drones to Deliver Floridian Meds

Drones to Deliver Floridian Meds

Florida’s retirees can soon receive their prescription drugs from CVS delivered by UPS’s drones.

The touchless prescription drug delivery helps protect seniors from COVID-19 as they are more vulnerable to contracting the virus, and have a higher risk of severe illness and death.


Video Spotlight: UPS and CVS make residential drone delivery (Nov 5, 2019, UPS)


This post is based on the Tech Crunch article, UPS and CVS will offer prescription drug delivery to Florida community via drone, by Brian Heater, April 27, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / happyphotons

Discussion Questions:

1. Is the drone prescription drug delivery a successful service design for CVS? Explain.

Guidance: It is a successful service design because it focuses on delivering prescription drugs safely and efficiently to its most vulnerable customers, i.e., seniors.  The human factor is key to CVS’s operations. Drone delivery enhances its customer satisfaction, particularly with seniors.

2. How does CVS manage logistics challenges in the midst of the COVID-19 pandemic?

Guidance:  CVS has partnered with UPS to use drones to deliver prescription drug to retirees in Florida. This addresses the logistics challenge of limited Continue reading

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Possible Meat Shortages Due to Plant Closures

Possible Meat Shortages Due to Plant Closures

Three of the United State’s largest pork processing plants, namely Tyson Foods, Smithfield, and JBS, were closed because employees their tested positive for the coronavirus.

The plant closures reduce the production of meat by 25% and may result in meat shortages in grocery stores.  In addition, farmers are impacted as they cannot sell their livestock to be processed, leading to a serious food waste issue that exacerbates disruptions to the meat supply chain.


Video Spotlight:


This post is based on the Eco Watch article, Tyson Foods Warns of Meat Shortage Following Coronavirus Slaughterhouse Closures, by Olivia Rosane, April 28, 2020, and the YouTube videos in the Video Spotlight. Image source: John A. Rizzo/Digital Vision/Getty Images.

Discussion Questions:

1. How does the COVID-19 pandemic affect the meat supply chain?

Guidance: The pandemic affects  the downstream and upstream meat supply chain.  The production of meat is reduced by 25% because meat processing plants are closed as workers are sickened with the coronavirus.  Continue reading

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COVID-19 Exposes the Fragility of Our Global Supply Chains

COVID-19 Exposes the Fragility of Our Global Supply Chains

A chain is only as strong as its weakest link. What happens when several links are weak?

If you think shortages of consumer products and personal protective equipment are worrisome, think again. Despite prior warnings that pandemics may paralyze our supply chains, we may soon run out of many other goods, including food and critical vaccines. Deep, scattered supply chains and reliance on a few global suppliers have hindered our ability to respond quickly to changes in demand. As it turns out, a lean supply chain may not be an agile one.


Video Spotlight: Making Vaccines


This post is based on the FiveThirtyEight article, How COVID-19 Is Wreaking Havoc on our Ability to Make Things – Including Vaccines, by M. Koerth, April 15, 2020, and the YouTube video, Vaccine Manufacture: It’s Complicated, by GSK, May 4, 2016. Image source: Shutterstock/Ienetstan.

Discussion Questions:

1. What are the current hurdles in the manufacture of vaccines?

Guidance: The hurdles include: ingredient sourcing (thousands of ingredients coming from factories with many tiers of suppliers; limited quantities of materials to meet surging global demand), worldwide shortage of glass since 2015, and heavy reliance on overseas suppliers and manufacturers.

2. What are Continue reading

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