Will the Chicken Sandwich War Continue into 2020?

Will the Chicken Sandwich War Continue into 2020?

February 2, 2020

For the fast food industry, 2019 will go down as the year of the Chicken Sandwich War.

It started on August 12, 2019 when Popeyes introduced a new chicken sandwich.  What first appeared to be another in a long line of additions to fast food menus quickly escalated.  Fueled by several tweets back and forth between Popeyes and Chick-fil-A, plus critics and others raving about the new sandwich, Popeyes experienced long lines and large increases in sales.

Unfortunately, Popeyes quickly ran out of chicken sandwiches nationally.  The demand was too great for its supply chain to handle.  Restaurants stopped serving the chicken sandwiches and waited for their supply chain to catch up.

On National Sandwich Day (Sunday, November 3, 2019) Popeyes re-introduced its chicken sandwich.  This, coupled with Chick-fil-A social media promoting National Sandwich Day that happened to fall on a Sunday when its restaurants are closed, created quite a stir.  Customers flocked to Popeyes to try out the chicken sandwich.  Many had missed the opportunity during the original introduction.

It appears that the Chicken Sandwich Wars will continue into 2020.  Chicken sandwiches are still growing in popularity, and competitors Continue reading

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Long Lines at LAXit For Drivers and Passengers

Long Lines at LAXit For Drivers and Passengers

November 24, 2019

Traffic is jamming up at LAX as Uber, Lyft, and taxi drivers spend up to an hour creeping towards the new “LAXit” pickup area where passengers must now go to meet up with their vehicles.

Meanwhile, passengers are waiting in long lines to get to the pickup area themselves from the main terminal.

The new pickup area was designed to decrease general traffic congestion and to facilitate pickups and drop-offs during a major airport renovation and an airport train construction project that will cause closures of curbs areas and lanes until 2023.


Video Spotlight: To Ease Traffic Congestion, LAX Will No Longer Allow Ride Share Pickups At Terminal


This post is based on the LA Times article, LAX rules for Uber, Lyft and taxis create chaos—and opportunities, by Samantha Masunaga, November 5, 2019, and the YouTube video, To Ease Traffic Congestion, LAX Will No Longer Allow Ride Share Pickups At Terminal, by CBS Los Angeles, October 3, 2019. Image source: Kyoungil Jeon/Getty Images

Discussion Questions:

1. What are customers doing to try to access their transport, and how is this affecting other businesses’ capacity planning?

Guidance: Some customers are seeking alternate ways to meet up Continue reading

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Party Continues for Fiesta China

Party Continues for Fiesta China

November 9, 2019

The Homer Laughlin China Company (HLC) of Newell, West Virginia, navigates a tough business environment to maintain its iconic Fiesta brand as the last large commercial pottery maker in the U.S..

Despite strong competition from China, Mexico, and India, affordable pricing, and a heavily manual manufacturing process, HLC has diversified its business into 60% consumer market and 40% food service industry.

The company also started its own online sales 10 years ago.

As a result, HLC is able to remain competitive with its top quality Fiesta China carrying the made-in-America credentials since 1871.


Video Spotlight: How Fiesta Dinnerware Is Made


This post is based on the Forbes article, The Family-Owned Company That Makes FiestaWare Counts On Diversification And Online Sales For Growth, by Jim Vinoski, October 24, 2019, and the YouTube video, How Fiesta Dinnerware Is Made, by Insider, September 9, 2018. Image source: Africa Studio/Shutterstock

Discussion Questions:

1. What are the challenges of the commercial pottery industry in the U.S.?

Guidance: The challenges include strong foreign competitors from China, Mexico, and India on labor costs, strong local competitions with 30+ pottery makers, price competition, and a heavily manual manufacturing process.

2. How did Homer Laughlin Continue reading

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