P.F. Chang’s Expands To-Go

P.F. Chang’s Expands To-Go

January 12, 2021

P.F. Chang’s has over 200 restaurants in the United States, and an additional 95 restaurants across 25 countries.  For the majority of these restaurants, the majority of revenue is derived from dining in the restaurant.

With its percentage of sales increasing for take-out and delivery, P.F. Chang’s has been moving away from traditional dine-in restaurants.  Even before the pandemic, the company closed its Chicago dine-in restaurant and opened three to-go restaurants throughout the Chicago area.  Their plan is to open three to-go restaurants in New York City, with an additional 12 to-go locations throughout the United States.

The to-go locations use a smaller footprint by not having a dining area.  A traditional P.F. Chang’s restaurant would be approximately 7,000 square feet.  The to-go version will be between 1,500 to 2,000 square feet.  These to-go sites will offer a reduced menu, concentrating on customer favorites.


Video Spotlight: 


This post is based on the Restaurant Dive article, P.F. Chang’s Continues Takeout-Only Expansion with NYC Launch, by Julie Littman, October 19, 2020; the Jacksonville Daily Record article, P.F. Chang’s bringing To Go concept Continue reading

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Amazon One Lets You Pay With Your Hands

Amazon One Lets You Pay With Your Hands

December 1, 2020

How you pay for your items in retail stores is changing.

Walmart is promoting the use of its app to create a contactless payment.  Simply scan your items at any checkout lane, and then use the app on your smartphone.  Hold your phone over the QR code on the register and the app will bill your credit, debit, or gift card.  This helps create a hands-free payment.

Amazon is taking contactless payment one step further.

With the introduction of Amazon One, you no longer need your wallet or smartphone.  Simply hold your hand over a scanner, and you’re identified through the use of biometrics which are linked to your credit or debit card to pay for your purchases.

Amazon has introduced this technology at two of its Amazon Go stores.  The plan is to introduce it at additional Amazon Go stores, and to make it available to other retailers.


Video Spotlight: Amazon One: an easier way through your day (Sept 29, 2020, amazon)


This post is based on the Texarkana Gazette article, The Midas Touch: Amazon Imagines A World Where You Pay with Your Hand. Privacy Experts Aren’t So Sure, Continue reading

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Amazon’s Thousand Suburban Warehouses

Amazon’s Thousand Suburban Warehouses

November 3, 2020

Amazon plans to open 1,000 small delivery hubs across the United States, with plans to increase this number to approximately 1,500.

The move is to further the company’s goal of same day delivery to customers.  Walmart and Target have been using their network of stores to provide same day delivery, with Walmart implementing Walmart+, its own version of Amazon Prime.

Amazon’s small delivery hubs are planned to be about 200,000 square feet, one-quarter the size of the company’s fulfillment centers.  Moreover, these suburban hubs will provide parking lot space for hub workers, Amazon delivery vans, and the gig workers who make Amazon deliveries.

Overall, it is expected that each small delivery hub will generate around 1,000 vehicle trips per day.


Video Spotlight: 


This post is based on the Yahoo Finance article, Amazon Plans to Put 1,000 Warehouses in Suburban Neighborhoods, by Spencer Soper, September 16, 2020, and the YouTube video in the Spotlight. Image source: jeremyiswild/Getty Images

Discussion Questions:

1. What advantage does the small delivery hub offer?

Guidance: These small hubs allow inventory to be Continue reading

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