Y’all, It’s Back: Popeyes’ Chicken Sandwich

Y’all, It’s Back: Popeyes’ Chicken Sandwich

November 4, 2019

Popeyes Louisiana Kitchen announced that its chicken sandwich would return on Sunday, November 3, 2019.  The company also released a simple ad called “Open Sunday” to announce its availability.

Sunday, November 3rd is important in two ways.  First, it is National Sandwich day.  What better day to re-introduce a very popular sandwich.  Second, it’s a reminder to customers that one of its main competitors–Chick-fil-A–is not open on Sundays. In its 20-second ad, a highway sign shows Chick-fil-A’s “Closed Sunday” tag; an “Open Sunday” tag is added for Popeyes.

The original release of the sandwich, in August 2019, went viral after a twitter war with Chick-fil-A.  The twitter war eventually grew to include many other restaurants’ chicken sandwiches.  For Popeyes, the response was overwhelming. Inventory that had been forecast to last two months ran out in two weeks, and the chain had to temporarily remove the sandwich from its menu.


Video Spotlight: Open Sunday


This post is based on the Thrillist article, Popeyes Just Revealed When Its Chicken Sandwich Is Coming Back, by Kat Thompson, October 28, 2019, and the YouTube video, Open Sunday, by Popeyes Louisiana Continue reading

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Plant-Based Sausage Pizza in a Round box

Plant-Based Sausage Pizza in a Round box

November 3, 2019

Pizza Hut is adding to the growing list of restaurants that are experimenting with or adopting plant-based meat.

In one Phoenix restaurant location, for one day only, on October 23, 2019, Pizza Hut introduced a Morning Star Farm’s plant-based sausage pizza, and packaged it in a “planet friendly” round pizza box made by Zume, Inc.

If the one-day test goes well, Pizza Hut will evaluate rolling out one or both innovations to more locations.


Video Spotlight: Pizza Hut testing plant-based sausage topping in Phoenix


This post is based on the Nation’s Restaurant News article, Pizza Hut Testing Plant-Based Sausage Served in Zume Round Box, by Nancy Luna and Gloria Dawson, October 22, 2019; the Fast Company article, Two Years in The Making, Pizza Hut Tests a Round Pizza Box, by Jeff Beer, October 22, 2019; and the YouTube video, Pizza Hut testing plant-based sausage topping in Phoenix, by 12 News, October 22, 2019. Image source: D. Hurst / Alamy

Discussion Questions:

1. Why introduce a plant-based sausage?

Guidance: The tremendous success of other plant-based meats by several fast-food restaurants is driving more restaurants to consider adding it to their menus.  Several have seen Continue reading

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Table Delivery at Chick-fil-A

Table Delivery at Chick-fil-A

November 3, 2019

Chick-fil-A is making dine-in easier.

It’s customary at Chick-fil-A to deliver a dine-in customer’s order to their table. However, the company is upping its game with a mobile app that allows you to order from your table.  As a result, customers can bypass standing in line.

Simply place your order through the app, tap your table number, and your meal will be delivered table-side.

Chick-fil-A plans to continue its high level of service.  The new app is an additional tactic to ensure a good experience when you decide to dine in the restaurant.


Video Spotlight: Former Chick-fil-A exec explains how core values bring success


This post is based on the Forbes article, Chick-fil-A Removes the Need to Wait In Line, by Alicia Kelso, October 18, 2019, and the YouTube video, Former Chick-fil-A exec explains how core values bring success, by Fox Business, October 2, 2019. Image source: Shutterstock / Goran Bogicevic

Discussion Questions:

1. How does this impact Chick-fil-A’s service process?

Guidance: The company is actually removing one step from its service process.  For people ordering with the app, Chick-fil-A will no longer need to take the order from the customer at the Continue reading

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