Pandemic Pushes Grocers to Adopt New Tech

Pandemic Pushes Grocers to Adopt New Tech

October 14, 2020

The pandemic has created a need by grocers to make customers feel safer.  As a result, contactless technology is being retrofitted to brick-and-mortar stores.

Price Chopper, Wegmans, and Giant Eagle have introduced checkout-free technology in some stores.  Grocery chains were reluctant to invest in technology given the low profit margins in the industry, but the pandemic has put an emphasis on checkout safety and speed.


Video Spotlight: 


This post is based on the CNBC article, How the coronavirus pandemic helped convince grocery chains to experiment with new tech, by Annie Palmer and Melissa Repko, September 9, 2020, and the YouTube videos in the Spotlight. Image source: Cryptographer/Shutterstock

Discussion Questions:

1. Given the pandemic, one order qualifier that is emerging is checkout speed at a grocery store.  Research several contactless technologies Continue reading

Facebook
Twitter
Walmart Drone Deliveries Take Off

Walmart Drone Deliveries Take Off

October 5, 2020

Walmart is partnering with drone delivery provider Zipline to make on-demand deliveries of select health and wellness products in the United States in early 2021.  Zipline is known for medical drone operations in Africa.

Walmart also has a pilot project to delivery grocery and household products with automated drones from Flytrex. This is in response to Amazon obtaining FAA approval to test its own Prime Air delivery drones.


Video Spotlight: 


This post is based on the CNBC article, Amazon and Walmart’s emerging delivery drone battle escalates with Zipline deal, by Riley de Leon, September 14, 2020, and the YouTube videos in the Spotlight. Image source: Flystock/Shutterstock

Discussion Questions:

1.  What additional operations processes will need to be designed to support drone delivery for most companies in the future?

Guidance: Students should readily note what can go wrong with a drone delivery.  What happens if a drone malfunctions along the route?  What happens if someone interferes with the drone’s flight path?  How would Continue reading

Facebook
Twitter
New Service Process Designs at Fast Food Restaurants

New Service Process Designs at Fast Food Restaurants

September 28, 2020

Taco Bell, Shake Shack and Burger King are introducing new service process designs. These changes allow for more drive-thru lanes and increase automated pick-up in the store and at walk-up windows.

The changes are in response to the 26% increase in drive-thru orders during the pandemic.  The new stores also shrink the total building square footage of the restaurants, due to less indoor seating requirements.

Contactless customer order and pick up is a key feature in the new designs as well.


Video Spotlight: 


This post is based on the CNBC article, These restaurant chains are unveiling new designs inspired by the pandemic, by Amelia Lucas, September 5, 2020, and the YouTube videos in the Spotlight. Image source: calimedia/Shutterstock

Discussion Questions:

1.  What are the order qualifiers being addressed by the new designs mentioned in the article?

Guidance: Students should agree that delivery speed is the major order qualifier.  Continue reading

Facebook
Twitter