Drones to Deliver Floridian Meds

Drones to Deliver Floridian Meds

Florida’s retirees can soon receive their prescription drugs from CVS delivered by UPS’s drones.

The touchless prescription drug delivery helps protect seniors from COVID-19 as they are more vulnerable to contracting the virus, and have a higher risk of severe illness and death.


Video Spotlight: UPS and CVS make residential drone delivery (Nov 5, 2019, UPS)


This post is based on the Tech Crunch article, UPS and CVS will offer prescription drug delivery to Florida community via drone, by Brian Heater, April 27, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / happyphotons

Discussion Questions:

1. Is the drone prescription drug delivery a successful service design for CVS? Explain.

Guidance: It is a successful service design because it focuses on delivering prescription drugs safely and efficiently to its most vulnerable customers, i.e., seniors.  The human factor is key to CVS’s operations. Drone delivery enhances its customer satisfaction, particularly with seniors.

2. How does CVS manage logistics challenges in the midst of the COVID-19 pandemic?

Guidance:  CVS has partnered with UPS to use drones to deliver prescription drug to retirees in Florida. This addresses the logistics challenge of limited Continue reading

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Hershey’s To Manufacture Its Own Masks

Hershey’s To Manufacture Its Own Masks

Hershey is investing $1 million to acquire new production capabilities to make face masks for its employees and their families as a response to the COVID-19 pandemic.

Unlike other food and beverage companies that retrofit existing equipment for personal protective equipment (PPE) production, Hershey is expanding its capabilities to keep both chocolate and PPE manufacturing operations running.  This way Hershey ensures a safe and clean working environment for continual operations as well as providing relief for much needed face masks to protect health workers and general public against the highly contagious coronavirus.


Video Spotlight: 


This post is based on the Food Dive article, Hershey to acquire facility to manufacture face masks, by Jessi Devenynys, April 28, 2020, and the YouTube videos in the Spotlight. Image source: Shutterstock / Dech St

Discussion Questions:

1. What capacity decision has Hershey made in response to the COVID-19 pandemic?

Guidance: Face masks are in short supply as they are a key personal protective equipment (PPE) to combat the COVID-19 pandemic.  The masks are also Continue reading

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Possible Meat Shortages Due to Plant Closures

Possible Meat Shortages Due to Plant Closures

Three of the United State’s largest pork processing plants, namely Tyson Foods, Smithfield, and JBS, were closed because employees their tested positive for the coronavirus.

The plant closures reduce the production of meat by 25% and may result in meat shortages in grocery stores.  In addition, farmers are impacted as they cannot sell their livestock to be processed, leading to a serious food waste issue that exacerbates disruptions to the meat supply chain.


Video Spotlight:


This post is based on the Eco Watch article, Tyson Foods Warns of Meat Shortage Following Coronavirus Slaughterhouse Closures, by Olivia Rosane, April 28, 2020, and the YouTube videos in the Video Spotlight. Image source: John A. Rizzo/Digital Vision/Getty Images.

Discussion Questions:

1. How does the COVID-19 pandemic affect the meat supply chain?

Guidance: The pandemic affects  the downstream and upstream meat supply chain.  The production of meat is reduced by 25% because meat processing plants are closed as workers are sickened with the coronavirus.  Continue reading

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